KaZee enhances its customers’ businesses by providing reliable and secure health information technology solutions to organizations that provide health care, perform research, pay for health products and services, or provide support for the people they serve.
KaZee offers our customers a comprehensive line of products, including a robust and user-friendly Electronic Health Record System (EHR) known as PEARL. Included with our customized EHR is a full array of support services.
We also provide services such as Correctional Health Consulting, Tele-Health Consulting, Systems Implementation, Systems Integration, Training. Maintenance, Operational Support and Cloud Computing Consulting.
KaZee customer advantages are substantial. Our customers report tangible, quantifiable benefits from our integrated solutions.
We can help you implement a system and secure the resources you need to help your organization become more productive, flourish, and succeed now and in the years ahead.
PEARL®. Welcome to one of the most advanced EHR (Electronic Health Record) Systems available.
PEARL® is KaZee’s Electronic Health Record System and is a leading-edge medical software application designed by a physician to meet the needs of correctional healthcare.
PEARL® is a triple-certified EHR with CCHIT, ONC-ATCB, and SureScripts certifications. It integrates all components of a comprehensive computerized medical records system. It's multi-specialty, multi-site, enterprise-wide design facilitates better workflows and is applicable across all medical, dental, mental health, and behavioral health disciplines.
PEARL® supports physicians, nurses, and other healthcare personnel. Thousands of professionals appreciate how easy this user friendly system is configured to each specialty, practice pattern, and preferred workflow.
PEARL® is built on robust technology, utilizing ORACLE® — the world’s leading database management system.
PEARL® also employs IBM®, HP®, and Windows® database servers for scalability, portability, and adaptability, accommodating a variety of environments. PEARL supports customizable interfaces using HL7 and direct connectivity to ensure maximum interoperability with multiple generations of technology and can process over 35 different file types. It also integrates with new technologies such as barcoded electronic forms and handheld devices.
The feature-rich environment of PEAR® provides multi-level security, Internet access, customer-driven and ad hoc reporting, audits for quality assurance and utilization review, email, intelligent document imaging, flexible data collection, and much more. Data mining and research are easy with PEARL®, as it maintains longitudinal patient records indefinitely and permits multiple users to access the same patient chart simultaneously.
While built on complex technology, PEARL® is simple, fast, and easy to operate. Users already familiar with Windows find Pearl easy to navigate through and accomplish tasks quickly and efficiently within the system.
KaZee has significant experience in designing, implementing, and supporting correctional healthcare solutions for state, county and local governments, utilizing its innovative Electronic Health Record System - PEARL®.
With many years of experience supporting the health IT needs of correctional organizations, including the University of Texas Medical Branch (UTMB), the Texas State Correctional Healthcare program, Parkland Hospital, and Dallas County Jails, KaZee has gained a comprehensive understanding of correctional healthcare and the use of information technology, particularly electronic health record technology, to improve the quality, safety, effectiveness, and efficiency of healthcare delivery in correctional environments.
KaZee’s technical team provides customers with both technical and functional expertise as they plan for, implement, and support projects to incorporate EHR technology into existing or newly created correctional health provider functions.
KaZee offers its customers a full range of systems implementation services, necessary to successfully design, develop, deploy and support large health IT projects.
APPROACH
KaZee’s approach to systems implementation is to bring the best people, partners, and products together to meet its customer requirements. KaZee has created a simplified implementation approach that includes the tasks, sub-tasks and activities necessary to meet the unique requirements of our customer’s environment.
This proven approach ensures a timely roll out of the system, with reliable and responsive support services, based upon clearly defined project requirements needed to ensure the successful delivery of systems implementation.
SERVICES
KaZee’s standard systems implementation services include:
Protecting our customers’ investments in critical IT projects is a primary concern of KaZee.
We strive to ensure success by providing highly qualified and experienced project managers. Our project managers are PMP certified, with the education, background and knowledge necessary to lead the design, development, deployment and support of large health IT projects.
KaZee has over 30 years of project management experience.
In today’s rapidly changing healthcare, public health and information technology environments, real time sharing of information is critical to project success. KaZee remains abreast of the latest technology tools available today to maximize productivity, efficiency and effectiveness.
Tools such as SharePoint, Webex, Microsoft Project, Microsoft Office Suites, Basecamp, and Google Docs are utilized by KaZee to improve collaboration with its customers and other project constituents in order to maximize the probability of project success.
Training is an integral and fundamental component to ensure the successful use of any health IT system. KaZee customers operate in a wide variety of healthcare and public health environments. These environments may span wide geographical areas and multiple specialty disciplines.
Many KaZee customers operate 24 hours a day, 7 days a week, every day of the year, requiring significant investments in mission critical IT solutions. Investments in healthcare and public health systems are critical to ensuring the delivery of the highest level of quality healthcare to patients, and public health research, at optimum levels of cost.
Training of KaZee customer staff and other users is fundamental to protecting these investments and therefore fundamental to ensuring the delivery of high-quality healthcare, and research, in the most cost-effective manner, in today’s dynamic healthcare and public health environments.
APPROACH
KaZee’s approach to training is specifically catered to each group’s functional needs. Courses are designed to provide detailed instruction on how to properly use KaZee systems in respective healthcare or public health facilities. KaZee’s goal is to provide its customers with the very best training at a minimum cost. We strive to achieve these objectives by embracing and deploying best practices and the use of state-of-the-art technology to support a wide variety of training options.
Training may be performed online via the internet, at client’s sites; KaZee’s training facilities or any combination thereof.
Training sessions are offered based upon prerecorded classes to facilitate self-paced training or via live instruction with more interactive, personal, and hands on approach.
KaZee has extensive knowledge in developing and implementing software interfaces that link its applications with a wide range of third-party vendor applications. Below is a list of some of these interfaces. KaZee is also well versed in helping customers choose third-party software products either as part of a solution design or as part of an expansion of existing capabilities.
PEARL® EHR Interfaces
Physician Practice Management Interfaces
Billing Interface
Pharmacy Interface
Other Interfaces
Clinical Management System (CMS):
KaZee provides secure Data Center Support Services to all customers that use KaZee’s innovative products. KaZee uses cloud-hosted data centers that are equipped with up-to-date computing equipment, high-speed communication lines in a secure, safe, and environmentally controlled setting. Its Cloud Computing Model gives customers the freedom to focus on more important business tasks such as providing quality healthcare, performing critical research, and protecting patient populations, while leaving the more tedious technology management tasks to KaZee.
Promoting Easy & Efficient Processes
With secure, on-demand access to each patient’s clinical, financial, and administrative data, customers can get tasks done easily and efficiently. By partnering with large technology companies such as Microsoft, IBM, Oracle, Cisco, AT&T and Dell, KaZee ensures its customer’s staff the best, most up-to-date, and problem-free experience they can receive.
Data Center Support Services include:
KaZee bases its time-tested policies and procedures for daily data backups, off- and on-site data storage, disaster recovery, and continuity of service on industry-established standards and its own first-hand experience. Additionally, KaZee customers can obtain software subscriptions that minimize an upfront investment with monthly fees, allowing easy migration to upgraded systems when they become available.
CONTACT KaZee CUSTOMER SUPPORT SERVICES ANYTIME
PHONE 800.648.1555 or EMAIL helpdesk@kazee.us
KaZee’s maintenance services encompass 24x7x365 helpdesk support, software repairs, new release updates, and software enhancements. Within KaZee’s hardware maintenance structure, KaZee includes vendor warranty and maintenance for equipment hosted via cloud.
KaZee’s Customer Support (help desk) Department standard hours of operation are 24/7/365 Eastern Time with Customer Service Representatives fully available. KaZee’s resources are structured to provide a high-level of customer support during standard business hours, after-hours, weekends and holidays.
KaZee Customers can report problems and incidents 24 hours a day, 7 days a week, all year long. KaZee responds to customer question and concerns immediately and strives to answer questions and resolve problems as quickly as possible. Customers may contact KaZee’s Customer Support Services Team via phone, text, email or via our online ticketing system. We are always available to help.
Customers who use our Customer Support Services maximize the use of their IT systems and return on their investment. In fact, our aim is to provide a seamless interface between the customer’s end users and KaZee’s IT support staff so the end user can enjoy the highest level of customer satisfaction.
During and after system’s implementation, our Customer Support Services Team is just a phone call, email, or instant message away. Our 24/7/365 Customer Support Services Operations provide our customers with the right amount of help and includes:
Stands out favorably when compared to other customer service groups. Not only are they highly trained, well educated, and friendly, but they are also easily accessible, responsive, productive, and thorough—all must-have qualities that matter. Furthermore, they have the education, training, knowledge, and interpersonal skills needed to greet customers professionally and address questions and concerns expediently.
Customer Support Services are virtual and compliant with the Information Technology Infrastructure Library (ITIL) Foundation standards for supporting IT systems. KaZee’s Customer Support Services extends through all national time zones and keeps team members within close proximity to KaZee customers at all times.
KaZee offers 4 levels of support. Depending on its customer’s level of need as follows:
Critical Issues and Emergencies: Are addressed right away. KaZee brings non-stop universal support and expertise to resolve critical issues and emergencies to protect our customers access to their systems and data.
General Questions and Concerns: The vast majority of Customers questions and concerns are answered right away during initial contact.
Work Arounds: KaZee works with its Customers to identify ways to work around problems that affect access to systems or patient data until these problems are fixed.
System Repairs: Items that require equipment or software repair are prioritized and staged to be fixed as soon as possible.