support_agent

Our mission is to provide technology and related services

that help to improve the health and wellness of all people.

It's What We Do...

We Promote Efficiencies & Modernize Infrastructures

Efficiency Image

KaZee enhances its customers’ businesses by providing reliable and secure health information technology solutions to organizations that provide health care, perform research, pay for health products and services, or provide support for the people they serve.

KaZee offers our customers a comprehensive line of products, including a robust and user-friendly Electronic Health Record System (EHR) known as PEARL. Included with our customized EHR is a full array of support services.

We also provide services such as Correctional Health Consulting, Tele-Health Consulting, Systems Implementation, Systems Integration, Training, Maintenance, Operational Support, and Cloud Computing Consulting.

KaZee customer advantages are substantial. Our customers report tangible, quantifiable benefits from our integrated solutions.

Key Benefits

Key Benefits Include:

  • Improved Quality
  • Improved Efficiencies
  • Maximized Security
  • Elimination of Errors
  • Maximized Cost Benefits
Your Choice

It's Your Choice

We can help you implement a system and secure the resources you need to help your organization become more productive, flourish, and succeed now and in the years ahead.

Telemedicine Support Services

Electronic Health Record System

Simple, fast, and easy to operate.

Telemedicine Support Services

Telemedicine Support Services

Enhancing virtual care with secure and integrated telehealth solutions.

System Implementation Services

System Implementation Services

Seamless deployment of EHR systems tailored to healthcare needs.

Cloud Computing Support Services

Cloud Computing Support Services

Secure cloud-based infrastructure for scalable healthcare solutions.

Operations Support and Maintenance Services

Operations Support & Maintenance

24/7 system monitoring and maintenance to ensure peak performance.

Welcome to Customer Support Services

Need Help? Contact Us Anytime @ 800.648.1555 or via email helpdesk@kazee.us

Customers who use our Customer Support Services maximize the use of their IT systems and return on their investment. In fact, our aim is to provide a seamless interface between the customer’s end users and KaZee’s IT support staff so the end user can enjoy the highest level of customer satisfaction.

During and after system implementation, our Customer Support Services Team is just a phone call, email, or instant message away. Our 24/7/365 Customer Support Services Operations provide our customers with the right amount of help and includes:

Our Customer Support Services Staff

Stands out favorably when compared to other customer service groups. Not only are they highly trained, well educated, and friendly, but they are also easily accessible, responsive, productive, and thorough—all must-have qualities that matter. Furthermore, they have the education, training, knowledge, and interpersonal skills needed to greet customers professionally and address questions and concerns expediently.

Customer Support Services are virtual and compliant with the Information Technology Infrastructure Library (ITIL) Foundation standards for supporting IT systems. KaZee’s Customer Support Services extends through all national time zones and keeps team members within close proximity to KaZee customers at all times.

4 Levels of Customer Support Services

KaZee offers 4 levels of support. Depending on its customer’s level of need as follows:

Critical Issues and Emergencies

Are addressed right away. KaZee brings non-stop universal support and expertise to resolve critical issues and emergencies to protect our customers’ access to their systems and data.

General Questions and Concerns

The vast majority of customers' questions and concerns are answered right away during initial contact.

Work Arounds

KaZee works with its customers to identify ways to work around problems that affect access to systems or patient data until these problems are fixed.

System Repairs

Items that require equipment or software repair are prioritized and staged to be fixed as soon as possible.

We Would Like To Hear From You!

Customer Support Services

800.648.1555

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The Premier EHR System

PEARL®. Welcome to one of the most advanced EHR (Electronic Health Record) Systems available.

What is PEARL®?

PEARL® is KaZee’s Electronic Health Record System and is a leading-edge medical software application designed by a physician to meet the needs of correctional healthcare.

PEARL® is a triple-certified EHR with CCHIT, ONC-ATCB, and SureScripts certifications. It integrates all components of a comprehensive computerized medical records system. Its multi-specialty, multi-site, enterprise-wide design facilitates better workflows and is applicable across all medical, dental, mental health, and behavioral health disciplines.

PEARL® supports physicians, nurses, and other healthcare personnel. Thousands of professionals appreciate how easy this user-friendly system is configured to each specialty, practice pattern, and preferred workflow.

EHR Functions & Modules

PEARL® integrates all essential components of an advanced Electronic Health Record System to streamline workflows and improve patient care.

Appointment Scheduling
Billing
ePrescribing
Chart Completion
Chart Lookup
Clinical Summary
Dialysis
Document & Forms Management
eMAR
Intrinsic Document Imaging
Inventory Management
Management Reporting
Medications & Allergies
Note Builder
Obstetrics
Order Entry & Results Reporting
Patient Registration
Patient Education Tools
Patient Portal
Physician Referrals
Pediatrics Module
Prompts & Alerts
Provider Specialty Customization
Roster
Robust Clinical Reporting & Graphing

EHR Benefits & Advantages

PEARL® provides healthcare professionals with a powerful and intuitive system designed to optimize workflows and improve patient outcomes.

check_circle

Eliminating medical errors associated with illegible documentation and drug interactions

groups

Improving quality through provider collaboration

health_and_safety

Improving care by providing better patient access through improved communications

autorenew

Improving efficiency by automating workflows

attach_money

Maximizing cost-benefits by obtaining meaningful use reimbursements and reducing costs

gavel

Minimizing legal costs through the implementation of standards and improved documentation

engineering

Reducing labor costs and errors associated with orders and results reporting

EHR Support & Areas Served

PEARL® EHR is designed to support a wide range of healthcare environments, ensuring high-quality care and operational efficiency.

local_hospital

Multi-Specialty Clinics

water_drop

Large Nephrology & Dialysis Clinics

account_balance

State and Federal Prisons

gavel

County Jails

child_care

Juvenile Facilities

EHR Technology

PEARL® is built on robust technology, utilizing industry-leading database management systems and seamless interoperability features.

storage

ORACLE® Database
Secure and scalable database management.

devices

IBM®, HP®, & Windows® Servers
Built for portability and adaptability.

sync

HL7 & Direct Connectivity
Ensures interoperability with multiple technologies.

assignment

35+ File Types Supported
Enables seamless data exchange and integration.

security

Multi-Level Security
Advanced security controls and access management.

search

Data Mining & Research
Longitudinal patient records for advanced analytics.

Correctional Health Consulting

KaZee has extensive experience in designing, implementing, and supporting correctional healthcare solutions for state, county, and local governments.

With many years of experience supporting correctional health IT needs—including the University of Texas Medical Branch (UTMB), Texas State Correctional Healthcare Program, Parkland Hospital, and Dallas County Jails—KaZee understands the complexities of healthcare in correctional facilities.

PEARL® improves the quality, safety, and efficiency of healthcare delivery in correctional environments through a fully integrated and secure EHR system.

verified

Ensures Compliance with National Standards

security

Secure & Confidential Patient Records

people

Supports Multi-Disciplinary Teams

healing

Improves Access to Quality Healthcare

bar_chart

Provides Comprehensive Reporting & Analytics

sync

Seamless Integration with Correctional Systems

System Implementation Services

KaZee provides a full range of system implementation services, ensuring a smooth transition to PEARL® EHR while minimizing disruptions to operations.

assignment

Project Management
Overseeing the entire process with certified PMP professionals.

engineering

Process Analysis & Re-engineering
Customizing workflows for maximum efficiency.

dns

Infrastructure Design
Developing scalable and secure system architectures.

cloud_upload

Data Migration
Securely transferring data with minimal downtime.

link

Systems Integration
Connecting PEARL® with existing healthcare solutions.

fact_check

Testing & Quality Assurance
Ensuring the system meets all functional requirements.

school

Training & Support
Comprehensive user training and ongoing support.

trending_up

Post Go-Live Optimization
Continuous improvements and performance tracking.

Project Management

KaZee ensures the success of PEARL® EHR implementations through experienced project managers, best practices, and advanced collaboration tools.

manage_accounts

Certified PMP Professionals
Highly qualified and experienced project managers.

timeline

Real-Time Collaboration
Utilizing tools like SharePoint, Webex, and Basecamp.

leaderboard

Performance Tracking
Continuous monitoring to ensure project success.

verified

Regulatory Compliance
Aligning with healthcare industry standards.

build

Risk Management
Identifying and mitigating potential risks.

assignment_turned_in

Quality Assurance
Delivering high-performance and reliable solutions.

About KaZee

Innovative, Reliable, Secure and Proven

KaZee is a leading provider of innovative, reliable, secure, and proven Health Information Technology (HIT) products and services to the healthcare industry and public health infrastructure.

We promote efficiencies, modernize infrastructures, and strengthen the financial position of our customers with innovative solutions...

KaZee Management

Our talented Leadership Team is among the most talented in the industry...

KaZee Board of Directors

We have selected a strong Board of Directors to help develop policy and provide strategic direction...

KaZee Management

Albert Woodard

Chief Executive Officer

Kim Elswick

CFO & VP of Finance & Administration

Tara Middleton

Vice President of Technical Operations

Kim Nuckolls

Director of Administration and Executive Assistant

Mathi Ramadoss

Chief Technology Officer

Roland Awasom

Chief Security Officer

Ricky Steele

Director of Software Development

Chet Patel

Dir. of Data Management and Security

KaZee Board of Directors

Albert Woodard

Chairman

John Cook

Vice-Chairman

June Nuckolls

Treasurer

Tony Barbagallo

Secretary

Wayne Szabo

Director

Dr. Jerome Tannenbaum

Director

Mickey Bourdeau

Director

Dr. Derrick Schofield

Director

Dr. Reinetta Waldrop

Director

Milton Patton

Director