Welcome to Customer Support Services

Customers who use our Customer Support Services maximize the use of their IT systems and return on their investment. In fact, our aim is to provide a seamless interface between the customer’s end users and KaZee’s IT support staff so the end user can enjoy the highest level of customer satisfaction.

During and after system’s implementation, our Customer Support Services Team is just a phone call, email, or instant message away. Our 24/7/365 Customer Support Services Operations provide our customers with the right amount of help and includes:

• Training staff to use the system
• Managing incidents and problems
• Monitoring system performance
• Measuring productivity
• Determining optimum capacity
• Reporting progress

Stands out favorably when compared to other customer service groups. Not only are they highly trained, well educated, and friendly, but they are also easily accessible, responsive, productive, and thorough—all must-have qualities that matter. Furthermore, they have the education, training, knowledge, and interpersonal skills needed to greet customers professionally and address questions and concerns expediently.

Customer Support Services are virtual and compliant with the Information Technology Infrastructure Library (ITIL) Foundation standards for supporting IT systems. KaZee’s Customer Support Services extends through all national time zones and keeps team members within close proximity to KaZee customers at all times.

KaZee offers 4 levels of support. Depending on its customer’s level of need as follows:

Critical Issues and Emergencies:  Are addressed right away.  KaZee brings non-stop universal support and expertise to resolve critical issues and emergencies to protect our customers access to their systems and data.

General Questions and Concerns: The vast majority of Customers questions and concerns are answered right away during initial contact.

Work Arounds:  KaZee works with its Customers to identify ways to work around problems that affect access to systems or patient data until these problems are fixed.

System Repairs:  Items that require equipment or software repair are prioritized and staged to be fixed as soon as possible.