Correctional Health Consulting
KaZee has significant experience in designing, implementing, and supporting correctional healthcare solutions for state, county and local governments, utilizing its innovative Electronic Health Record System - PEARL®.
With many years of experience supporting the health IT needs of correctional organizations, including the University of Texas Medical Branch (UTMB), the Texas State Correctional Healthcare program, Parkland Hospital, and Dallas County Jails, KaZee has gained a comprehensive understanding of correctional healthcare and the use of information technology, particularly electronic health record technology, to improve the quality, safety, effectiveness, and efficiency of healthcare delivery in correctional environments.
KaZee’s technical team provides customers with both technical and functional expertise as they plan for, implement, and support projects to incorporate EHR technology into existing or newly created correctional health provider functions.
System Implementation Services
KaZee offers its customers a full range of systems implementation services, necessary to successfully design, develop, deploy and support large health IT projects.
APPROACH
KaZee’s approach to systems implementation is to bring the best people, partners, and products together to meet its customer requirements. KaZee has created a simplified implementation approach that includes the tasks, sub-tasks and activities necessary to meet the unique requirements of our customer’s environment.
This proven approach ensures a timely roll out of the system, with reliable and responsive support services, based upon clearly defined project requirements needed to ensure the successful delivery of systems implementation.
SERVICES
KaZee’s standard systems implementation services include:
- Project Management
- Process Analysis and Re-engineering
- Design and Develop Infrastructure
- Data Migration
- Systems Integration
- Testing
- Training
- Implementation and Stabilization
- Post Go-Live Support
- Customer Acceptance
Project Management
Protecting our customers’ investments in critical IT projects is a primary concern of KaZee.
We strive to ensure success by providing highly qualified and experienced project managers. Our project managers are PMP certified, with the education, background and knowledge necessary to lead the design, development, deployment and support of large health IT projects.
KaZee has over 30 years of project management experience.
In today’s rapidly changing healthcare, public health and information technology environments, real time sharing of information is critical to project success. KaZee remains abreast of the latest technology tools available today to maximize productivity, efficiency and effectiveness.
Tools such as SharePoint, Webex, Microsoft Project, Microsoft Office Suites, Basecamp, and Google Docs are utilized by KaZee to improve collaboration with its customers and other project constituents in order to maximize the probability of project success.
Training Services
Training is an integral and fundamental component to ensure the successful use of any health IT system. KaZee customers operate in a wide variety of healthcare and public health environments. These environments may span wide geographical areas and multiple specialty disciplines.
Many KaZee customers operate 24 hours a day, 7 days a week, every day of the year, requiring significant investments in mission critical IT solutions. Investments in healthcare and public health systems are critical to ensuring the delivery of the highest level of quality healthcare to patients, and public health research, at optimum levels of cost.
Training of KaZee customer staff and other users is fundamental to protecting these investments and therefore fundamental to ensuring the delivery of high-quality healthcare, and research, in the most cost-effective manner, in today’s dynamic healthcare and public health environments.
APPROACH
KaZee’s approach to training is specifically catered to each group’s functional needs. Courses are designed to provide detailed instruction on how to properly use KaZee systems in respective healthcare or public health facilities. KaZee’s goal is to provide its customers with the very best training at a minimum cost. We strive to achieve these objectives by embracing and deploying best practices and the use of state-of-the-art technology to support a wide variety of training options.
Training may be performed online via the internet, at client’s sites; KaZee’s training facilities or any combination thereof.
Training sessions are offered based upon prerecorded classes to facilitate self-paced training or via live instruction with more interactive, personal, and hands on approach.
System Integration and Interfaces
KaZee has extensive knowledge in developing and implementing software interfaces that link its applications with a wide range of third-party vendor applications. Below is a list of some of these interfaces. KaZee is also well versed in helping customers choose third-party software products either as part of a solution design or as part of an expansion of existing capabilities.
PEARL® EHR Interfaces
Interfaces with laboratory information systems include:
- PEARL/Orchard Software Corp.: This is a bidirectional HL7 standard lab interface transferring lab orders and lab results.
- PEARL/Quest Diagnostics: This is a bidirectional ASTM standard lab interface transferring orders and results.
- PEARL/BioRef Laboratories: This is a unidirectional HL7 standard lab interface receiving lab results (development in progress). The receiving system is PEARL.
- PEARL/MS Baptist Health Systems: This is a unidirectional HL7 standard transcription interface transferring transcription documents. The receiving system is PEARL.
Physician Practice Management Interfaces
- PEARL/IDX (Groupcast) Systems Corp: This is a unidirectional HL7 standard interface transferring demographics and appointments. The receiving system is Pearl.
- PEARL/Experior: This is a unidirectional HL7 standard interface transferring demographics and appointments. The receiving system is Pearl.
- PEARL/JEMS: This is a unidirectional HL7 standard interface transferring demographics information. The receiving system is Pearl.
- PEARL/ProMed: This is a unidirectional proprietary interface transferring demographics and insurance information. The receiving system is Pearl.
Billing Interface
- PEARL/IDX (Groupcast) Systems Corp: This is a unidirectional HL7 standard interface transferring charges. The receiving system is IDX Groupcast.
Pharmacy Interface
- PEARL/Diamond Pharmacy: This is a unidirectional HL7 standard pharmacy interface transferring prescription orders. The sending system is PEARL.
Other Interfaces
- PEARL/Mental Health Cooperative: This is a unidirectional proprietary interface transferring mental health patients’ demographics. The receiving system is PEARL.
- PEARL/Jail Management System: This is a unidirectional proprietary interface transferring inmates’ demographics, booking and release information. The receiving system is PEARL.
Clinical Management System (CMS):
- Peoplesoft GL
- Fundware GL
- PARA GL/AP
- ICC (Indigent Care)
- Medicare electronic billing
- Medicaid electronic billing
- WebMd billing clearinghouse
- Blue Cross Blue Shield electronic billing
Cloud Computing and Data Center Support Services
KaZee provides secure Data Center Support Services to all customers that use KaZee’s innovative products. KaZee uses cloud-hosted data centers that are equipped with up-to-date computing equipment, high-speed communication lines in a secure, safe, and environmentally controlled setting. Its Cloud Computing Model gives customers the freedom to focus on more important business tasks such as providing quality healthcare, performing critical research, and protecting patient populations, while leaving the more tedious technology management tasks to KaZee.
Promoting Easy & Efficient Processes
With secure, on-demand access to each patient’s clinical, financial, and administrative data, customers can get tasks done easily and efficiently. By partnering with large technology companies such as Microsoft, IBM, Oracle, Cisco, AT&T and Dell, KaZee ensures its customer’s staff the best, most up-to-date, and problem-free experience they can receive.
Data Center Support Services include:
- Assistance with disaster recovery
- Backup & recovery services
- Business continuity
- Database administration
- Hosting of data center hardware & software
- Systems administration
- System monitoring
- System redundancy
KaZee bases its time-tested policies and procedures for daily data backups, off- and on-site data storage, disaster recovery, and continuity of service on industry-established standards and its own first-hand experience. Additionally, KaZee customers can obtain software subscriptions that minimize an upfront investment with monthly fees, allowing easy migration to upgraded systems when they become available.
Operations Support and Maintenance
CONTACT KaZee CUSTOMER SUPPORT SERVICES ANYTIME
PHONE 800.648.1555 or EMAIL helpdesk@kazee.us
KaZee’s maintenance services encompass 24x7x365 helpdesk support, software repairs, new release updates, and software enhancements. Within KaZee’s hardware maintenance structure, KaZee includes vendor warranty and maintenance for equipment hosted via cloud.
KaZee’s Customer Support (help desk) Department standard hours of operation are 24/7/365 Eastern Time with Customer Service Representatives fully available. KaZee’s resources are structured to provide a high-level of customer support during standard business hours, after-hours, weekends and holidays.
KaZee Customers can report problems and incidents 24 hours a day, 7 days a week, all year long. KaZee responds to customer question and concerns immediately and strives to answer questions and resolve problems as quickly as possible. Customers may contact KaZee’s Customer Support Services Team via phone, text, email or via our online ticketing system. We are always available to help.